Why did eBay side with the buyer?

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I sold a non-working Apple MacBook on eBay for spares for repairs. With a lot of bids it went for £460. After I sent the item off, the buyer asked for a return and refund as, he said, it did not match the description.

The item I received back was a different MacBook. It was much more damaged and worth far less, if anything at all, especially as I don’t have its box or paperwork. The buyer insisted I had fraudulently sold him this item and that the pictures I posted on the listing were of another MacBook… More at The Telegraph.

I really can’t see any point selling high-priced items on eBay anymore. Too many people know about the bias towards buyers and they seem happy to take advantage of it.

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