Vodafone, EE and Three are continuing to charge customers for the mobile phones they buy as part of a contract, even after the cost of the handset has been paid off, research suggests.
Citizens Advice found that customers who do not take out a new contract are paying an average £22 extra a month.
The government said the mobile firms needed to inform customers when they had paid for their handsets… More at the BBC.
I’m not convinced the word ‘overcharging’ should be used here. Is there no emphasis on an adult working this out for themselves?