Drop your Apple Watch from 2 feet and the screen smashes

As you may know I have owned a lot of watches and one thing that they have all had in common is the ability to survive life. Whether they have been £10 or £1,000 I have never had a watch crystal break from a fall, and I have accidentally dropped a few of them.

My wife, however, made the mistake of dropping her series 4 Apple Watch from 2 feet onto the bathroom floor, onto the little rug around the toilet, and look what happened-

It appears to have landed on its edge and cracked the entire screen from end to end which I would argue is ridiculous. Just look at how the screen is attached to an Apple Watch and you can see where the problem is-

The screen is raised way above the case which makes it prone to damage from a variety of incidences, large and small, and in my opinion is an impractical design which is open to damage.

Add to this the fact that the Apple Watch is not heavy and that Apple touts the screen toughness, I cannot understand how it could break so easily.

Anyway, I started a chat with Apple and-

Alejandro
Thanks for contacting Apple Support. My name is Alejandro. Please give me a moment to look over your information.

Alejandro
Hi Shaun! I hope you are enjoying your day so far. I see that you need help with your Apple Watch?

Shaun McGill
Yes, it’s my wife’s Apple Watch series 4. She dropped it on the floor from about 2 feet and the screen smashed. How much is a repair for an incident like this?

Alejandro
Let me go ahead and help you with that

Alejandro
May I know in which country are you located?

Shaun McGill
UK

Alejandro
The out of warranty service fee for your Watch model it’s £286.44

Alejandro
You can double check this here: https://support.apple.com/en-gb/watch/repair/service/pricing

Shaun McGill
wow. Didn’t realise it would be so much and that it can break so easily from a 2 foot drop. OK, thanks for the information

Alejandro
It has been a pleasure Shaun! I really hope you are satisfied with my service and the information provided

Shaun McGill
Not really

£286.44!

One thought on “Drop your Apple Watch from 2 feet and the screen smashes

  1. Pingback: Apple only accepts complaints by ‘letter’ – Lost In Mobile

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