A friend at work, Steve, is now on his third pair of Beats X headphones because the previous two started to lose audio quality. He called Apple support and was asked to take them to his nearest Apple store where they had to be inspected. He then had to return a few days later to pick up a replacement pair once they had been delivered to the store. This happened on both occasions.
Now, this is not the best experience for anyone because if he had bought his Beats X from PC World (terrible company?) they would have replaced them there and then, but it seems as though Apple does not keep replacement stocks of the Beats which is in contrast to if a much bigger item broke such as an iPhone or an iPad, or even a Mac.
Anyway, he got his replacements, but there is another part to this that perplexes me. On both occasions he was told that the guarantee on the replacement devices only runs until the end of the original 12 month period. So, if his Beats X break after 6 months he only get another 6 months guarantee and in the latest instance only another 3 months.
I don’t get this.
If Apple is replacing a product surely it is of a standard where 12 months should be applicable. I realise that this could potentially go on forever if the products keep breaking, but I would argue that they should not break so often (I am also on my third pair of Beats X) and it would be a nice gesture to offer the full 12 months if the customer has to make repeat visits to get them replaced.
What do you think?