After much negotiation I obtained a new fitbit device and unfortunately it is exactly the same as the first one. Continues to count floors which I have not climbed. This is a hardware problem and therefore cannot be fixed by fitbit by simply doing a software update I’m led to believe. Basically fitbit would have to issue everyone with a new device after they figure out how to fix the sensor problem which they are not likely to do given the losses they would suffer. My only consolation is to not recommend it when people ask. Extremely disappointing given I have been a loyal customer for more than 10 years… More here.
In the US this would be a class action lawsuit.